We regret to inform that following our recent internal investigation we found out that in some limited cases we inappropriately measured liquid product delivered to our customer in a different way that the one that was expected by our customers, without getting the formal agreement of the customer. Even if our understanding is that this practice did not lead to any overbilling or financial penalty to the concerned customers, such conduct is totally against our Code of Conducts that formulates our compliance policies and respect of the expectations of our customers. We sincerely would like to apologize to the customers who are concerned and other stakeholders for this wrong practice and for the inconvenience that the case entails.

This practice impacted around 70 customers out of the more than 15,000 customers we serve every day in Japan.